Products/item ordered online can be exchanged at any Smile Kidz retail store with an invoice after coordinating with out team.

In case you want to exchange, you must notify us within 3 days of delivery by writing to info@smilekidz.pk or call +92 324 1828827.

All products purchased from Smile Kidz can be exchanged within 15 days only if 

• The item(s) is faulty, damaged or defective at the time of delivery.
• The item(s) does not match the original specifications of the products or is found to be not the same as you had actually purchased. 
• You must email photographic evidence of the defective items at info@smilekidz.pk, within 3 days of purchase before any claims can be processed.

Smile Kidz does not offer a Refund or Money Back Guarantee on purchased items.